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CREATE ACCOUNT

MY ACCOUNT

You do not need to register on our site to make a purchase (you can checkout as a guest), however, it's beneficial to create an account as it will make reordering a lot quicker. You will also have access to your previous orders and can reorder at the click of a button.

To change any of your account details, go to the 'My Account' link in the top menu. Once you have logged in you will be taken to your account dashboard where you'll be able to change all aspects of your account.

Go to the 'My Account' link in the top menu. This will take you to your account dashboard where you can view your previous orders.

SHIPPING

Your order will be shipped within 24 to 48 hours (excludes weekends & public holidays) by New Zealand Post or Fastway Couriers.

Please allow up to 5-7 business days for delivery to most parts of New Zealand.

If you choose to give an 'Authority to Leave' to your order we will not accept responsibility for the loss or damage of your package. You can do this through the notes section during checkout.

If you require expediated shipping, please contact us at sales@quail-tea.co.nz for options.

International shipping is not currently available. If you require an order to be shipped internationally please contact us at sales@quali-tea.co.nz afor options.

If you need an order shipped to Australia please go to our Australian site at www.elmstocktea.com.au

To obtain a postage quote, go to your shopping cart (the "My Cart" link is located in the top right of the page) and enter your location and postcode in the Calculate Shipping dialogue box. The postage options will then be displayed and you can then choose which option you'd like and update your cart accordingly.

PAYMENTS, PRICING & PROMOTIONS

Credit Card payments are processed using the Paypal, no PayPal account is required.  You will be sent offsite to the PayPal website to complete payment. Please ensure that you return to the Elmstock Tea website via the link provided in PayPal to ensure your order is completed.

To apply a Gift Voucher to an online order just enter the code in the "Gift Voucher" box at checkout. Gift vouchers can be applied to all products, including merchandise and accessories. Your voucher will also be applied to the shipping cost if applicable.

Please note that our gift vouchers do not expire.

If you are paying with PayPal, you will be sent offsite to the PayPal website to complete payment. Please ensure that you return to the Elmstock Tea website via the link provided in PayPal to ensure your order is completed.

All price's are shown in New Zealand Dollars (NZ).

We reserve the right to change pricing without notice. We also reserve the right cancel an order if the prices listed are incorrect (due to either incorrect data entry or system glitch).

To apply a Coupon Code to an online order just enter the code in the "Coupon Code" box in the shopping cart or at checkout. Coupon discounts are applied to products, including merchandise and accessories. However, it does not apply to shipping. Coupon codes are not valid with other offers or discounts.

Tea incorrectly ordered cannot be returned due to health and safety regulations. However, if an incorrect item has been shipped to you we will accept return and send you a replacement provided it is within 7 days of receipt of the product. We will also refund the shipping costs of returning the item to us.

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